In facility management, quality is not a slogan but a measurable commitment. The principles below are reflected directly in our contracts, monthly reports and field audits. Our management systems are periodically audited by independent certification bodies.
Obligations arising from condominium law, labour legislation, fire regulations, data protection and mandatory periodic inspections are not subject to budget negotiation. These items always take priority in the operating budget.
Service level commitments are defined with maximum durations by fault category and an explicit measurement method. Actual durations are recorded through ORTECH and presented in the monthly report.
Every expense is reported line by line and its documentation kept accessible in a digital archive. Collection rate and receivables ageing appear in the same report, so variance is visible without waiting for year end.
Field staff are employed on our payroll. Payroll, social security, severance, notice and occupational health and safety obligations rest with us, not with the unit owners.
Maintenance schedules follow equipment criticality and statutory intervals rather than the order in which failures occur. Emergency procurement is always costlier than planned procurement.
CCTV recordings and resident data are processed for a limited purpose; retention periods are set in advance, access is restricted to named individuals and disclosure requests follow a written procedure.
We establish source separation of waste, measure energy consumption and base improvement steps on measurement. Zero Waste is not a compliance exercise but a method that lowers operating cost.
Every inspection point scoring below threshold enters the next period improvement list. An issue is not considered closed until the corrective action is closed.
