Frequently Asked Questions
The questions unit owners and board members ask most often at the proposal stage. If you cannot find what you are looking for, call us directly or request an on-site survey.
Service scope
What services does Orkun Group provide?
Integrated facility management, licensed private security, cleaning, technical operations and periodic maintenance, stock management, personnel services, and financial and legal processes. Services can be taken together under one contract or separately.
Which areas do you serve?
Our head office is in Esenyurt, Istanbul. Our reference projects are located in the Esenyurt, Büyükçekmece, Beylikdüzü and Küçükçekmece districts, and all 39 districts of Istanbul fall within our service area.
What types of facilities do you manage?
Residential complexes, residences, villa developments, shopping malls, offices and business centres, factories, warehouses and logistics facilities. Staffing, audit frequency and reporting format are configured separately for each facility type.
Pricing & quotation
How is the management fee determined?
Five variables drive it: the number of units or users, the size of indoor and outdoor common areas, the service scope, the required headcount and the density of technical equipment. We present the proposal not as a single figure but together with a staffing table and an annual maintenance schedule.
Is there a charge for a quotation?
No. The site survey and preparation of the proposal are free of charge. During the survey we review the building condition, equipment inventory and existing contracts, and the proposal is based on those findings.
How should I compare two proposals?
Look at the staffing table rather than the headline figure: which roles, how many people, which shifts, and whether leave and sick cover are accounted for. Then compare whether mandatory inspections, consumables and periodic tasks are included in the scope.
Process & handover
How does the handover process work?
On-site assessment, financial analysis (receivables ageing and debt position), budget design including staffing and maintenance schedule, a decision by the owners' assembly, transfer of staff and records, then weekly audits during the first 90 days. The process typically takes a few weeks.
Can we change managers mid-year?
Yes. Under Turkish condominium law, replacing the manager is within the authority of the owners' assembly and can be decided mid-year. Notice periods of existing contracts and the preparation of a new operating budget are planned together.
What happens to our existing staff?
Suitable staff can be transferred to our payroll and put through training, or the team can be rebuilt. Whichever route is chosen, the contract states explicitly which party bears severance and notice obligations.
What does the monthly report include?
A line-by-line expense statement, collection status and receivables ageing, work orders opened and closed, maintenance schedule completion, audit score and the open items list for the following month. Supporting documents remain accessible in a digital archive.
Legal matters
Can a company be appointed as the manager?
Yes. Turkish condominium law does not require the manager to be one of the unit owners; the assembly may appoint an external individual or a management company. Appointment requires a majority by both number of owners and land share.
Who is responsible for mandatory inspections?
Arranging inspections of lifts, fire systems, electrical earthing and similar equipment is the responsibility of the building management. We schedule these annually, organise them with accredited bodies and archive the reports.
What is done about owners who do not pay dues?
The process escalates in stages: written notice, formal demand and, where necessary, enforcement proceedings. The law grants a statutory lien over the unit for unpaid common expenses, and our legal team follows the proper procedure.
How are CCTV recordings handled?
Under Turkish data protection law: notices are displayed at visible points, retention is limited to the stated purpose, viewing rights are restricted to named individuals and disclosure requests follow a written procedure. Requests from judicial authorities follow a separate process.