Contract Management
Preparation, supervision and continuity tracking of maintenance contracts.
Problem
Inability to track the legal obligations and performance requirements of complex supplier and service contracts.
Our Solution
We standardise all external service and maintenance agreements in your favour and deliver performance-based contract management.
Process Steps
Drafting contracts and legal review
Defining Service Level Agreements (SLA)
Periodic progress claim and invoice controls
Occupational health, safety and performance auditing
Are Your Contracts
Protecting or Exposing You?
Most facility managers are forced to maintain simultaneous contract relationships with dozens of suppliers, maintenance firms and service providers. A missed clause, an incomplete OHS requirement or an unmeasured SLA criterion exposes the organisation to serious legal and financial risk.
Orkun Group restructures your contract portfolio in your favour; auditing every document, tracking every performance metric and missing no invoice discrepancy.
- Legal Obligation BreachHigh
- SLA Performance DeviationMedium
- OHS Audit Non-ComplianceHigh
- Invoice OverpaymentMedium
- Supplier DefaultLow
- Confidentiality BreachLow
Measurable Commitments in Every Contract
Numerically defined, auditable service levels — not vague "best effort" clauses.
Response Times
- Emergency fault: ≤ 2 hours
- Routine maintenance: ≤ 24 hours
- Planned work: weekly schedule
Performance Criteria
- Service satisfaction score ≥ 90
- On-time completion ≥ 95%
- First-visit resolution rate ≥ 85%
Reporting Obligations
- Monthly performance report
- OHS audit certificate
- Progress claim approval protocol
Penalty Clauses
- SLA breach penalty mechanism
- Late delivery penalty scale
- Early termination protection clause
Contract Management in 5 Steps
Contract Analysis
Existing contracts are reviewed from a legal and operational perspective.
SLA Design
Measurable KPIs are defined in line with your organisation's priorities.
Draft & Negotiation
Clauses protecting your organisation are negotiated and embedded with suppliers.
Signing & Activation
Approved contracts are added to the digital archive and the schedule starts.
Continuous Auditing
Progress claim, OHS and performance audits are tracked through periodic reports.
Standard Document Set
in Every Contract
To eliminate risks arising from missing documents, 8 core documents are prepared for every contract relationship — in one file, in the digital archive, accessible at any time.
Contract Risk: Before and After
Your Questions Answered
What Sets Us Apart in Contract Management
Legal Compliance
All contracts are reviewed legally to place your organisation under full protection.
SLA Management
Service level agreements are standardised in your favour and tied to measurable performance targets.
Invoice Auditing
Periodic progress claim and invoice controls prevent overpayments.
OHS Compliance
Compliance with health and safety requirements is ensured and documented through regular audits.